As a travel agency, with various partnerships with tour operators, including tour guides, nature guides, hotel units, transport companies, restaurants, tourist entertainment companies, attractions and museums, Promenade® aspires to have an important role in the influence of sustainability development of the Portuguese tourist market. Our objectives remain to follow, implement, and promote good sustainability practices, in order to maximize positive impacts and minimize negative impacts on tourism, guiding our customers and partners along the same sustainable path. Promenade Portugal presents a sustainability policy that is divided into 10 themes, which describe a set of principles and practical actions.

Promenade® undertakes to have sustainable management through the practice of the following actions:

1. Have a member of the company appointed to be responsible for the tasks of sustainability coordinator.
2. Establish a mission statement that is communicated to customers, partners, and suppliers.
3. Have an accessible and written sustainability policy, which aims to reduce the social, cultural, economic, and environmental negative impacts, through company’s activities, which includes the health and safety of employees of Promenade.
4. Collaborate and participate actively in forums, working groups that put sustainability in the center of the tourism sector.
5. Develop a standardized basis for assessing the company's performance in sustainable practices.
6. Present sustainability parameters and an evaluation system that identifies the activity and results of the sustainability level of key suppliers and partners.
7. Have a sustainability action plan with objectives, actions, responsible measures, and goals.
8. Develop documented procedures to monitor and evaluate the implementation of sustainability policy, objectives, and goals.
9. Ensure transparency in all communication acts.
10. Ensure that all collaborators know the Sustainability Policy and that they are committed to complying with it and improve it.

We comply with all national laws, regulations, and codes of conduct.

We are committed to developing sustainable internal management through a clearly and well- communicated written social policy, including the following principles:

1. Allow employees to have the employability freedom and to be able to terminate the contract with a notice (at least one month in advance) without penalty.
2. Include in the employment contract the working conditions, in accordance with national labour law, as well as a description of their position.
3. Indicate the salary amount in the contract, which must be equal to or higher than the minimum wage in the present.
4. Determine and compensate overtime based on agreements.
5. Provide medical and civil liability insurance in accordance with national law.
6. Grant annual paid leave to employees, as well as permission to leave in case of illness, complying with national legal standards.
7. Have a health and safety policy for employees, which obeys national legal standards.
8. Have first aid bags and employees respectively trained.
9. Comply with minimum age standards for employment.
10. Create effective and documented procedures so that employees can express their comments, complaints, and expectations.
11. Create a system for periodic assessment of employee satisfaction.
12. Provide periodic training to employees on their roles, rights and responsibility on health and safety. Including training in the case of fires and natural disasters.
13. Create opportunities for students to be able to integrate their internships or other study protocols.
14. Promoting employment opportunities for special populations.

We are committed to respecting human rights by ensuring compliance with the following practices:

1. Do not prohibit trade union association, collective bargaining of labor and representation of members by trade unions.
2. Participate and comply with a negotiating structure of the collective working conditions of the sector.
3. Prohibit discrimination in recruitment, working conditions, access to training for higher posts, or promotion in terms of gender, race, age, disabilities, ethnicity, religion/beliefs, or sexual orientation.
4. Provide equal opportunity and access to resources and opportunities for professional development, through periodic training and education of employees.

We are committed to protecting the environment and improving relations with the community by ensuring compliance with the following practices:

1. Actively reduce the use of disposable goods and consumables.
2. Give preference to the purchase of sustainable goods and services, office supplies, restoration and gifts and sustainable advertising materials, whenever possible.
3. Set up the printing machines by default, for doubleprinting, or other ways to save paper and containers.
4. Use cleaning products that are not dangerous or eutrophic, that are biodegradable and certified with an eco-label, if available locally.
5. Print brochures only on environmentally friendly paper with printers working with a certified environmental management system, if available locally, at reasonable costs.
6. Implement measures to reduce waste/expenses in brochures, or only provide online brochures.
7. Have an active commitment to measure, control and reduce energy consumption.
8. Buy green energy and efficient lighting for all areas, when available.
9. Turn off the lights and turn off the equipment when not in use, use the automatic on/off system, with timers or motion systems, set up the equipment in energy-saving mode whenever possible.
10. Preference for equipment with low energy consumption, when buying new items, considering the cost and quality.
11. Have a water consumption reduction policy, implemented, and monitored monthly or annually.
12. Use a sustainable water source that does not affect environmental flow when possible.
13. Save rainwater to reuse it.
14. Comply with Portuguese law regarding waste deposits.
15. Develop and implement a solid waste reduction and recycling policy, with quantitative targets.
16. Implement measures to reduce the number of materials packed and provide packaging with recyclable and biodegradable materials.
17. Do not use bottles that are not reusable in the office (disposable plastic bottles).
18. Separate all materials that can be reused and arrange containers suitable for this purpose.
19. Apply waste reduction methods when using cartridges for printing and copying, whenever possible.
20. Recycle or properly deposit used batteries.
21. Comply with Portuguese legislation on wastewater treatment, so that it can be safely reused or discharged.
22. Use water-based lead-free paints both indoors and outdoors where possible.
23. Implement practices that minimize the impact of building pollution as much as can be controlled by the company.
24. Measure and reduce employee travel and use greener means of transport.
25. Encourage employees to use sustainable public transport or means of transport.
26. Reduce transport-related impacts, through telework, remote meetings, among others.
27. Keep the company's vehicles monitored and reviewed in order to reduce emissions and energy use, ensure that they meet legal requirements.
28. Provide training and/or information to all members of the company about their positions and responsibilities regarding sustainable practices.
29. Respect the use of property, zoning and protected areas or public property, when planning, designing, building, renovating, operating, or demolishing the company's buildings and infrastructure.
30. Base the planning, design and construction of new buildings or renovations on sustainable, locally appropriate, and viable practices and materials.
31. Contribute to the protection and preservation of the historical, archaeological, cultural, and abstract heritage and not prevent their access to the local population.

Considering our key Partners, we have developed and implemented a policy to improve the sustainability of our partners. Our goal is to achieve sustainable development with each Promenade® partner.

Performing the following actions:

1. Make a list of sustainability practices and accommodation units and associated agents.
2. Work primarily with organizations that actually apply sustainability in their tourism policy.
3. Work with companies that promote the ecological footprint, using public transportation, working paperless, whenever possible, separating waste, and using certified recycled paper.
   
4. Prefer agencies that prioritize the local benefits of communities when it comes to selecting employees.
5. Raise awareness among key partners about sustainable consumption by organizing campaigns.
6. Inform partners about Travelife and Portuguese Tourism.
7. Encourage local partners to boost their practices in the light of sustainability.
8. Periodically evaluate the sustainable practices of the main partners to verify that they continue to implement sustainability.
9. Inform the main partners about the sustainability policy of the tour agents, so that they respect it and pass it on to the final customer, when relevant.
10. Motivate partners to attend sustainability training for tour operators.
11. End partnerships with companies that do not comply with legislation prohibiting child labour and sexual exploitation of children.
12. Check that partners comply with all laws protecting labor rights.

We work so that the vehicles used in the excursions do not cause more than average pollution. We believe that the means of transportation used have an important aspect in the construction of responsible tourism, and we do our best to reduce the impact.

Promenade® is commits through the following:

1. Selection of more sustainable options seeing the price and convenience, when deciding the transportation options at the destination.
2. Inclusion of public or shared sustainable transportation from the starting point of the trip (national airports).
3. Consider and give preference to the most sustainable alternatives regarding transfers and excursions, considering price and convenience.
4. Integrate and promote sustainable products based on a recognised methodology, including sustainable transportation, as well as accommodation and activities.

Promenade® seeks to achieve a supply chain that is completely sustainable. Partner accommodation units play a crucial role in this objective and should be encouraged and motivated to adapt their sustainable practices.

We focus on the selection of accommodation units that comply with quality and sustainability standards with special focus on the following topics:

1. Written sustainability policy.
2. Water-saving program.
3. Energy-saving program.
4. Waste management program.
5. Energy reduction system.
6. Sustainable supply chain.
7. Child Protection policy.
8. Corporate Social Responsibility (CSR) activities.
9. Training of employees in Occupational Health and Safety Hygiene.

Promenade® is responsible for:

1. Motivating accommodation units to obtain sustainability certification. 
   
2. Giving preference and selecting accommodations that use the local population.
3. Encouraging accommodations to create evidence and clarify their sustainability objectives and strategies.
4. Encouraging hotel units to follow best practices and training on responsible tourism.
5. Making sustainability questionnaires known so that they can be filled out and make their practices known.
6. Communicating clearly and actively the objectives and requirements of Promenade in relation to the hotel units contracted.
7. Selecting accommodations that work and with internationally recognized certifications.
8. Ensuring that Promenade's supply chain protects children's rights.
9. Working with lodgings and restaurants that incorporate elements of art, architecture, and local cultural heritage, respecting the intellectual property rights and copyright of local communities.
10. Ending partnerships with hotel units in case of clear evidence that the contracted accommodation endangers the provision of the integrity of basic services, such as food, water, energy, health care or soil, to companies, employees, and neighboring communities.

Promenade® registered brand greatly values the welfare of animals and the community, our goal is to minimize the impacts of excursions. We strive to safeguard the authenticity of Portuguese communities as well as their natural heritage. We are strong against the destruction of ecosystems and against environmental pollution. Our planning is to:

1. Inform the client and guides to convey upon guests the standards of behavior during excursions and codes of conduct for activities, addressing respect for local culture, nature, and the environment.
2. Communicate our sustainability objectives and requirements to partners, distributing the information through the code of conduct, guides, social networks, e-mail, debates and / or meetings, to minimize the negative impact of visitors and maximize the tourist use
3. Not offer any excursion that harms people, animals, plants, natural resources such as water, energy, or what is socially and culturally unacceptable
4. Not offer any excursion that keeps the fauna in captivity, except in cases of activities that comply with legislation, local, national, and international.
5. Not create relationships with companies that remove, consume, present, or sell wild species, unless it is part of a regulated activity, which ensures that their use is sustainable and complies with local, national, and international law.
6. Have certified guides on visits to places whose culture, heritage or environment may be sensitive.
7. Promote and suggest services/ products/ crafts/ gastronomy/ local social projects, involving and supporting local communities.
8. Offer excursions and activities that promote the environment and local biodiversity, such as visiting protected areas.

We pursue to involve the locals as much as possible by assigning them services in our tourist products. We work for a fair and safe environment that supports and respects the local community.

Promenade® agency seeks to:

1. Ensure that all employees have a written employment contract, which includes all working conditions, a job description and that both parties understand their terminations and conditions.
2. Preferably hire local guides, local representatives, regional guides, local administrative, among other positions, and ensure training as provided for by Portuguese law.
3. Ensure that local partners comply with minimum wage legislation and regulations, as well as other relevant legal requirements.
4. Remunerate the guides, baggage handlers, transferers, or other employees hired by Promenade, complying with the payment equal to or greater than the tabulated minimum wage.
5. Check that guides, hostesses, among other contracted intervenient staff, are qualified and regularly formed/trained.
6. Ensure that local workers are informed about the company’s sustainability policy and that they comply with it, through training, emails, or contract additions.
7. Hold guides accountable to ensure that customers respect important sustainable aspects in their needs, for example: protection of nature, cultural heritage, use of resources, social standards, human rights, and elimination of child exploitation.

Promenade® focuses on maximizing positive impacts and reducing the negative impacts of destinations in order to drive sustainable development of the sites our customer groups visit. e pursue to involve the locals as much as possible by assigning them services in our tourist products. We work for a fair and safe environment that supports and respects the local community.

1. Considering sustainability in the process of selecting new destinations and possible to offer less developed destinations.
2. Not selecting places where tourism may cause negative local impacts.
3. Respecting the established spatial planning, protected areas and property regulations.
4. Supporting initiatives that motivate relations between housing and local producers.
5. Influencing and supporting local government (where possible, together with other travel companies and stakeholders) concerning sustainability, planning and destination management, use of natural resources and socio-cultural issues.
6. Support the conservation of biodiversity, including protected areas and areas of high biodiversity, through financial contribution, political support, and integration into product offerings.
7. Not promoting the trade of souvenirs that endanger the ecosystem, or historical and archaeological artifacts (except as permitted by law).

The well-being of customers and their information are very important to us. Promenade uses clear and reliable communication. Prior to booking, we commit to:

1. Making a presentation of the company available for consultation with the client.
2. Making sure that customer privacy is not compromised.
3. Complying with the relevant standards and voluntary codes of conduct in marketing and advertising messages, and do not promise more than is delivered.
4. Making product and price information clear, complete, and accurate with respect to the company and its products and services, including sustainability claims.
5. Providing destination information, including sustainability aspects, that are factually correct, balanced, and complete.
6. Promoting sustainable and certified services.
7. Informing the customer about sustainable alternatives related to accommodations, excursions, package holidays and transportation options, whenever available.
8. Informing the client about commitments and sustainability actions.

After booking and during the stay/services we undertake to:

1. Provide customer information on the natural environment, local culture, and heritage at the destination as well as recommendations to generate positive impacts
2. Inform customers about risks and precautions related to health and safety issues at the destination, where applicable.
3. Select a contact person and a permanently available phone number for emergencies.
4. Inform customers on the applicable legislation relating to the purchase, sale, import and export of historical or religious artefacts and articles containing materials of flora and/or fauna threatened at the destination.
5. Include local restaurants in itineraries
6. Inform customers about sustainable transportation options in destinations, when possible.

After Sales:

1. Systematically measure customer satisfaction and study results for improvements in services and products.
2. Include sustainability as an integral part of customer satisfaction research.
3. Have clear procedures in case of customer complaints.